1. What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, Venmo, and Shop Pay (with installments if eligible).
2. Is my payment secure?
Yes. We use SSL encryption and PCI DSS-compliant processors to keep your information safe.
3. Do you ship outside the U.S.?
Currently, we ship within the continental USA only.
4. How much is shipping?
Free shipping on all orders — no minimums.
5. How long does delivery take?
- Processing: 1–2 business days
- Transit: 2–7 business days
- Total: Usually 3–9 business days
6. How do I track my order?
A tracking number will be emailed to you. You can also contact support@allseasonpatio.com or call +1 (716) 351-5131.
7. What is your return policy?
- Return Window: 30 days
- Condition: New, unused, original packaging
- Restocking Fee: 25% of product price
- Return Shipping: Customer’s responsibility
8. Do you accept exchanges?
Yes. Return the original item, then place a new order once the return is approved.
9. How long for refunds?
Refunds are processed within 14 days after we receive and inspect your return.
10. What if my item is damaged?
Report damages within 2 business days with photos. For freight deliveries, note any damage on the delivery receipt before signing.
11. Do you offer a Price Match Guarantee?
Yes, we’ll match lower prices from U.S.-based authorized retailers if requested at purchase.
12. How do I contact customer support?
Email: support@allseasonpatio.com
Phone: +1 (716) 351-5131